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Effective Date: 8/28/2024
ARLON GRAPHICS LLC (“ARLON,” “we” or “us”), headquartered at 200 Boysenberry Lane, Placentia, CA 92870, USA, wants you to know how we collect, use, disclose, transfer and store the personal data that we may obtain about you when you visit our website or otherwise use our services. This Global Privacy Policy (“Privacy Policy”) applies to [ARLON/IES] and its affiliates (together “ARLON”), and it describes what personal data we collect, how and why we collect it, and how we strive to protect it. “Personal data” (including Personal Identifiable Information and Personal Information, as defined by applicable laws) is information that can identify you or that can reasonably be linked to you. Before submitting personal data through our website www.arlon.com, the affiliated sites: www.wrapitright.com, or any other website on which this Privacy Policy is located (collectively the “Site”) or in connection with any of our services. Please review this Privacy Policy carefully. BY USING OR ACCESSING THE SITE OR ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU ACCEPT AND AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE SITE OR ANY OF OUR SERVICES. The Site is maintained and hosted in the United States of America.
UK/EU/EEA data subjects: If you are located in the UK, European Union or the European Economic Area, please note our GDPR Data Protection Notice ("Notice") in the addendum below which supplements this Privacy Policy with the information required under applicable European data privacy laws.
Australia, California and China data subjects: Please review the appropriate addendum below for more information about your privacy rights.
1) How we collect and use your personal data
a) Personal data collected
We collect the following types of personal data through our Site and services:
We collect personal data or other information that you voluntarily provide us, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, phone number, personnel number, place of work, branch office, department, qualifications and social media profiles; (ii) additional information about you or your business to help us get to know you or your business better, such as professional association and information about how you use our products; (iii) comments, questions, requests and orders you may make; (iv) financial information needed to process payments if you make purchases, such as a credit card or account information or tax identification number; (v) information about your preferences, such as your preferred methods of communication and product types in which you are interested or (vi) any other information that you elect to share with us.
For each visitor to our Site, we collect technical information about your device, such as device type, browser type, IP address, operating system, and device identifier that may qualify as personal data. We collect this information automatically from your device and web browser through cookies and similar tracking technologies. We may also collect technical data about your usage of our Site and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, videos viewed, features used, links clicked, promotional emails opened, and dates and times of interactions. Personal data collected through the use of analytics may include, for example, your IP address, the website from which you visited us, and the type of device you used. You can opt out from the use of Google Analytics by downloading and installing Google Analytics Opt-out Browser Add On.
We also use data collection devices such as “cookies.” Cookies are small files placed on a visitor's hard drive that allow us to track use and customize your browsing experience. In addition, a visitor may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties or when ordering online. We do not control the use of cookies by third parties. With most Internet browsers, you can erase the type of cookies we use from your computer hard drive, block our cookies or receive a warning before our cookie is stored. However, please note that while you will still be able to use the Site and the services, your actions in connection with such functions may interfere with the website and the services operations, which may limit the functionality of the Site.
Please read our Cookie Policy for more information on cookies, how we process the information that they collect and how to opt out of them.
If you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender and location.
We may draw inferences about the personal data that we collect to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
b) Uses of personal data
We may use your personal data to deliver the services you have requested, to respond to your communications with us and to provide technical support-related service information, as applicable. We use your technical data to help diagnose problems with our server and to administer our Site. Your IP address is used to help identify you and to gather broad statistical information, to provide an audit trail in the case of attempted illegal use of the Site and to guard against spamming.
In addition, we may use your personal data to:
All personal data will be treated and processed based in the principles of legality, consent, Information, quality, purpose, loyalty proportionality and responsibility, as set forth in applicable law.
c) New product offerings / promotional emails
If you choose to receive promotional e-mails from us, we will ask you to provide us with your e-mail address. We will not send you promotional e-mails unless you have specifically asked to receive them. We collect some of the personal data above from your response to and use of promotional e-mails. If at any time after you subscribe to receive e-mail promotions you no longer want to receive them, you may unsubscribe by replying with the word "unsubscribe" in the subject heading of your e-mail (opt-out). You can also send us an email to [email protected] at any time with your request to unsubscribe.
d) Customer inquiries
In order to respond to inquiries, we also collect customer personal data from customers who contact our customer service with inquiries via telephone or email or who interact with us through our online chat function . Personal data is also stored in the third-party lead management system and in a Survey Software that is hosted by our service provider but will not be disclosed or otherwise made available to any other party.
2. Disclosure of your personal data
a) Disclosing to employees, contractors and service providers
Personal data may be processed by us or by our service providers for the purposes outlined in this Privacy Policy. As such, and to the extent permitted by applicable law, your personal data may be shared with certain employees, contractors or service providers that have a need to know such information for the purposes set forth in this Privacy Policy. Some of those employees, contractors, service providers and affiliated organizations may be located outside of your home country.
b) Disclosure to others
We may disclose any information, including, without limitation, the personal data covered by this Privacy Policy, as we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request (e.g., requests and audits by data protection agencies) and to seek advice from lawyers, auditors and other professional advisers. We may also grant access to certain information (including your personal data), subject to confidentiality restrictions, in connection with a sale, merger, liquidation, dissolution or insolvency proceeding involving ARLON or its assets.
c) Disclosing to third parties
We do not sell your personal data to third parties for their marketing purposes without your express consent, and we only share data for the purposes of targeted or cross-context behavioral advertising as outline above. We do not grant our advertisers access to your personal data.
We will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy.
3) Retention of your data
We will retain your personal data for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with you and provide services to you, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
4) Other websites
Other websites that may be linked to/from the Site may have different policies. These links to other websites do not imply affiliation or endorsement of a linked site. You should review the policies on these other websites to understand their policies and practices. We do not assume, and expressly disclaim, any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy.
5) Protection against unauthorized access
ARLON takes appropriate measures to safeguard your personal data and to prevent unauthorized access to that information in its internal procedures and technology. However, we do not promise, and you should not expect, that your personal data are always safe against cyber-attacks, involuntary data loss or hacking. We have implemented physical, electronic, administrative, and procedural safeguards to protect your personal data from unauthorized access and use. While we strive to protect your personal data, no data transmission over the Internet is 100% secure and, consequently, we cannot guarantee the security of any information, nor should you expect that your personal data, searches or other communications with us will always remain secure. In the event of a breach of the confidentiality or security of your personal data, we may notify you directly as necessary so you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address(es) that we have on record for you.
6) No Marketing to Children and Minors
This Site is directed at businesses and their representatives and does not target or intend to collect personal data from children or minors. To use the Site or any of service, you must be the age of legal majority in your place of residence. By using the Site or any of our services, you hereby represent that you are at least the age of legal majority in your place of residence or have otherwise provided us with parental consent. We are concerned about the privacy and safety of children and minors when they use the Internet, and we will never knowingly request or collect personal data online from children or minors without prior verifiable parental consent. All information provided to us will be treated as if it was provided by an adult. In accordance with the US Children's Online Privacy Protection Act of 1998 and similar non-US laws and regulations, if we discover that a child under 13 has provided us with personal data, we will remove it from our systems. Further, we do not have actual knowledge about selling or sharing personal information of consumers under the age of 16.
7) Removal / update of your personal data, revocation of consent for data processing
If you would like to (A) access, rectify, modify or delete your personal data (including, without limitation, your User Login, email address, contact information, user preferences) or (B) revoke your consent for the processing and treatment of your personal data, you can do this on our Site using our online form. Alternatively, you can also send an email to [email protected] with clear instructions about the personal data that you would like to have accessed, rectified, modified or deleted. You must promptly update your personal data if it changes or is inaccurate. We are not responsible for removing your personal data from the lists of any third party who has previously been provided your personal data in accordance with this Privacy Policy. Residents of Australia, California, China, and the EU/EEA should also review the applicable addendum that addresses their privacy rights.
8) Cross-border transfer
The Site is hosted in the United States. If you are visiting the Site from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries in accordance with this Privacy Statement. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Site and/or providing personal information to us, you consent to the transfer of your information to our facilities as described in this Privacy Policy.
9) Revisions to the Privacy Policy
We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.
10) How to contact us
If you have any suggestions, questions, or concerns about this Privacy Policy or if you want to know which personal data, we have stored pertaining to you, please contact us at:
IT Management Arlon Graphics LLC 200 Boysenberry Lane Placentia, CA 92870 USA
Email: [email protected]
GEOGRAPHIC-SPECIFIC ADDENDA FOLLOW
Addendum to the ARLON Global Privacy Policy – UK/EU/EEA
GDPR Data Protection Notice
Introduction and scope
ARLON and its affiliates (identified below) in the European Union ("EU"), European Economic Area ("EEA") and the United Kingdom (“UK”) (hereinafter collectively, "ARLON", "we" or "us") collect and process information relating to an identified or identifiable natural person ("personal data") provided to us from, or that we obtain on behalf of, our suppliers/customers/outside contacts located in the EU, EEA and the UK (hereinafter collectively, "Europe") in the course of providing services to them.
The ARLON affiliates in the EU are located at:
Dr. Lelykade 22B 2583CM Den Haag The Netherlands
This Data Protection Notice ("Notice") is provided in accordance with applicable privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 ("GDPR"), the national implementing laws of the GDPR in Europe and the UK GDPR (the "Data Privacy Laws"). It applies only to former, current and prospective suppliers/customers/outside contacts located in Europe ("Third Parties") whose personal data we process on their behalf or on behalf ARLON. It identifies the personal data we receive and how we use this information to serve our Third Parties and do business with our Third Parties.
We provide various commercial services to our Third Parties. In this respect, we are likely deemed a data controller under applicable Data Privacy Laws with respect to the personal data we obtain from Third Parties about their personnel and other individuals with whom we work. To the extent that we are deemed a data controller under applicable Data Privacy Laws, this Notice fulfils our obligation to provide information to the Third Parties whose personal data we process in this capacity. Our contact details are provided at the end of this Notice.
This Notice is offered as an addendum to our Global Privacy Policy, as amended. If there is any conflict between the Global Privacy Policy and this Notice, the Notice shall govern. Please ensure that you read our Global Privacy Policy in tandem with this Notice, as the Global Privacy Policy also provides you with information about how we handle your personal data, including information which we must give you under Data Privacy Laws.
What personal data do we process and how is it collected?
The European personal data that we process primarily includes "Contact Data", "Identity Data" and "Marketing and Communications Data" as follows:
What we do with this personal data
The purposes of the processing for which the personal are intended as well as the legal basis for the processing is as follows:
If a data subject has provided consent to processing and subsequently withdraws that consent, we may still process that data subject's personal data where we have another lawful basis for doing. ARLON will not use this personal data for any additional purposes without express consent to do so, unless we have another lawful ground on which to use this information under the Data Privacy Laws. Any such consent is revocable at any time. Where we need to collect personal data by law or under the terms of a contract that we have with a data subject and the data subject fails to provide that personal data when requested, we may not be able to perform the contract we have with the data subject (for example, to provide access to the services).
Automated decision making
ARLON is not using European personal data for automated decision making, including profiling.
Sharing of personal data
We do not allow any third party/subcontractor/subprocessor to have access to this personal data, except as required or permitted by Data Privacy Laws or in accordance with this Notice and the Privacy Policy.
We may disclose this personal data to:
We require that our subcontractors, agents, legal advisers, auditors and other relevant business advisers agree in writing to comply with the Data Privacy Laws. We will only permit them to process personal data for specified purpose and in accordance with our instructions.
There may be instances when we disclose this personal data to other parties to protect the rights, property or safety of ARLON, or any of our respective affiliates, business partners, or other third parties, or otherwise in the legitimate business interests of ARLON and/or our affiliates and in accordance with Data Privacy Laws.
International transfers of personal data
Some of this personal data is processed by us outside Europe, including in the United States, and is held on secured servers. ARLON's European affiliates take steps to safeguard the privacy and security of all categories of personal data as required under the Data Privacy Laws. ARLON uses the EU and/or UK Standard Contractual Clauses that the European Commission and/or the Information Commissioner’s Office has approved and can be obtained through the contacts mentioned in this Notice.
How ARLON protects personal data
We are regularly audited for adherence to the ISO 9001 standard and are currently certified. We backup data every day to a secure offsite location which is GDPR compliant. Firewalls in our facilities are updated by the company IT department. Hard drives on PCs and laptops are protected by industry-standard encryption software. A stock of encrypted pen drives is maintained should staff require to transport personal data off site.
ARLON understands that storing personal data in a secure manner is an essential requirement of the Data Privacy Laws and, therefore, employs reasonable physical, technical and administrative safeguards to secure such data against foreseeable risks, including unauthorized use, access, disclosure, destruction, or modification. More specifically, our information security team has developed policies, standards and procedures to support and enforce preventive and detective operational controls to ensure the confidentiality, integrity, and availability of ARLON's data. We utilize preventive and detective controls such as Log Collection Analysis and Event Correlation, Perimeter Protection, Account Security, Physical Security, User Access, Encryption, Data Loss Prevention, and Vulnerability Management to safeguard the data of Third Parties. In addition, ARLON personnel are required to read ARLON's code of business conduct and confidentiality and data security policies which are available to them online via the company internal network.
Although we make good-faith efforts to store the information we receive from and on behalf of the Third Parties in a secure operating environment that is not available to the public, ARLON cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.
How long we keep it
We retain the personal data for the duration of the business relationship with the Third Party and, depending on the applicable jurisdiction in which a Third Party is located, after the end of the engagement, unless the information is needed longer for legal, regulatory, audit, and tax requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, regulatory requirements, the potential risk of harm from unauthorized use or disclosure of the personal data, the purposes for which we process the personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data protection rights under the GDPR
Data subjects may have the following rights under applicable Data Privacy Laws in relation to their personal data:
Please use the contact details provided to exercise any of the rights set out above. Where a data subject has any such rights under Data Privacy Laws, we will respond to any such rights that a data subject wants to exercise within one (1) month of receiving the request, unless the request is complex, in which case it may take longer. Please be aware that there are exceptions and exemptions that apply to some of the rights, which we will apply in accordance with the applicable data protection laws.
In addition to the above rights, data subjects’ have the right to lodge a complaint with a supervisory authority.
Changes to this notice
This Notice may be revised from time to time. Small changes or changes that do not significantly affect data subjects’ privacy interests may be made at any time and without prior notice.
How to contact us
If you have any suggestions, questions, or concerns about this Notice or if you want to know which personal data, we have stored pertaining to you, please contact us at:
Phone: +31 (0)70 354 4311 Dr. Lelykade 22B 2583CM Den Haag The Netherlands
Addendum to the ARLON Global Privacy Policy – California, United States
Last updated: 8/28/2024
This addendum is made in addition to the ARLON Global Privacy Policy for users and browsers that are residents of the State of California. If there is any conflict between the Global Privacy Policy and this addendum, the addendum shall govern.
For our California residents, your personal information is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”). In addition to the sources and uses listed in the Global Privacy Policy above, if we receive your personal information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards), or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database.
Pursuant to the CCPA, as a California resident, you have the following rights with respect to your personal information:
In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of the Global Privacy Policy or of this addendum (whichever is later), what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, ARLON has not sold any personal information about its customers. For the 12-month period prior to the date of this Privacy Policy, ARLON has only shared personal information about its customers as described above. ARLON does not use or disclose sensitive personal information, as defined in applicable laws, for any purposes other than those permitted by applicable law.
Opt-Out Preference Signals: We are working towards enabling Global Privacy Control (GPC) as an additional way for you to submit a request to opt out of the sale and sharing of your personal data through browsers and/or browser extensions that support such a signal. Until then, you can opt out of the use of third-party cookies for personalized advertising by setting your cookie preferences on our website or on your browser.
To submit any of the above requests, you may contact us at 1 800 232 7161 or use the contact form available on our website. You may also designate an authorized agent to make a request on your behalf on our website through our contact form. When you submit a request to us, we will verify your identity by asking you to provide us with additional information such as your email address, order numbers of previous orders of our products and services. We also may use a third-party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under California’s consumer privacy law. Please note that we are only required to honor requests to know twice in a 12-month period.
We do not discriminate against California residents who exercise any of their rights described here. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
We generally do not use automated decision-making technology, as that term is defined by the CCPA. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.
Addendum to the ARLON Global Privacy Policy – China
This addendum is made in addition to the ARLON Global Privacy Policy for users and browsers in the People’s Republic of China. If there is any conflict between the Global Privacy Policy and this addendum, the addendum shall govern.
1. Comply with Chinese legal requirements
ARLON shall take all necessary measures to protect your personal data collected from the People’s Republic of China, and comply with P.R.C Personal Privacy Protection Law and Cyber Security Law.
2. Data Sharing with Third Party
We do not sell your personal data to third parties for their marketing purposes without your express consent. However, your personal data may be disclosed by us in the normal course of business of providing goods and services to customers, including but not limited to, third party service providers. While the information is disclosed to the third party, we shall restrict further process of the personal data by it and require protection measures to be taken properly.
3. Sensitive Personal Information and No Marketing to Children
ARLON would not collect or process any sensitive personal information, including but not limited to biometrics, religious belief, special identity, medical health, financial account information, traveling records and other important information relate to the personality and property of you. if any sensitive personal information is obtained without advance consent from you, we will remove it from our systems. For particular purposes if sensitive personal information is collected from you, we will surely obtain your express consent on each personal information collected and processed in advance. Alternatively, all information provided to ARLON will be treated as if it was provided by an adult. In accordance with the P.R.C Personal Privacy Protection Law, if we discover that a child under 14 has provided us with personal data, we will remove it from our systems unless consent from parents or other guardians.
4. Retention Period
We retain the personal data for the duration of completing the purpose as designated and shall be kept as short as possible and legally required.
5. Other Rights
ARLON shall provide you the way to transmit the personal data you provided to us to any designated personal information controller upon request to use the right to data portability, on the basis of complying with the regulations of P.R.C. cyberspace administration bureau.
Addendum to the ARLON Global Privacy Policy – Australia
This addendum is made in addition to the ARLON Global Privacy Policy for users and browsers in Australia. If there is any conflict between the Global Privacy Policy and this addendum, the addendum shall govern.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Sensitive Information
Sensitive information is defined in the Privacy Act as information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. ARLON does not collect sensitive information through the Website, about Website visitors, or otherwise about actual or potential customers or end consumers.
Access and Deletion Rights
You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to make a request to access, update or correct your Personal Information, please contact us in writing at [email protected] There is no fee for your access request. We may require identification from you before releasing the requested information.
When your Personal Information is no longer needed for the purposes for which it was obtained or the purposes described in this Privacy Policy, we will take reasonable steps to delete or de-identify your Personal Information.